AppFolio, a technology company serving the real estate industry, announced it has named Amazon Web Services, Inc. (AWS) as its preferred cloud provider.
The AppFolio Performance Platform, including its systems of record, action and growth, along with its AI-native architecture and AppFolio Realm, its AI capabilities, runs on AWS. The company serves nearly 23,000 customers.
The infrastructure behind real estate performance
AppFolio’s Performance Ecosystem Report shows that the average property management leader spends two-thirds of their time on reactive, routine work. The company refers to this as the Property Performance Gap and says AI can help address these activities.
The AI-native architecture of AppFolio is built on four layers:
Domain logic encodes the rules and relationships of real estate directly into the platform.
Data model connects information across a customer’s business in one model.
Business context reflects each operator’s SOPs, agreements and transaction history.
Governance keeps AI within operator permissions and compliance policies.
AppFolio and AWS collaborate on feature development, including how AWS services are combined within AppFolio products. The AppFolio data model runs on Express Brokers for Amazon MSK, the messaging infrastructure used for AI actions.
As an early adopter, AppFolio worked directly with AWS to develop the product according to its performance requirements. The companies said the collaboration has supported platform reliability and AppFolio’s ability to manage data across customers’ real estate portfolios.
AppFolio expands use of Realm
More than 99% of AppFolio customers are now using some part of AppFolio Realm. Within Realm, Realm-X provides the platform’s agentic AI capabilities, including Realm-X Performers, which handle property management functions under human monitoring and supervision, and Realm-X Flows, the orchestration layer that routes and automates work.
Amazon Bedrock is used by AppFolio to provide governance, safety and compliance controls for Realm-X. Bedrock also provides access to foundation models, allowing AppFolio to evaluate, adopt and switch between models without rebuilding the platform.
Anthropic’s Claude is one example. AppFolio’s use of Claude on Amazon Bedrock is detailed in a published case study.
“The AppFolio Performance Platform is built to close the Property Performance Gap,” said Matthew Baird, Chief Technology Officer, AppFolio. “Our AI-native architecture, our unified data model, our ability to deliver Realm-X responsibly at scale — all of it runs on AWS. Naming AWS our preferred cloud provider reflects how deeply that infrastructure is embedded in what we’re building and where we’re going.”
“AppFolio’s AI-native platform is transforming how property managers run their businesses every day,” said Rich Geraffo, Vice President and Managing Director, AWS North America. “AWS is proud to provide the cloud foundation that helps AppFolio push the boundaries of what agentic AI can do for an entire industry, with the reliability and governance their customers expect.”
