Salesforce, the world’s #1 Agentic CRM, announced that the DOW can now leverage the capabilities of Agentforce 360 through Missionforce National Security. Agentforce 360 provides an agentic portfolio that combines real-time data harmonization with autonomous AI action to create a chain from data to decision.
The addition of this portfolio for building, customizing, and governing agentic AI at scale to Missionforce National Security enables the DOW to now deploy AI agents across its unclassified missions. This milestone moves national security agencies and the defense industrial base beyond predictive AI and chatbots to autonomous AI execution, where agents with operational context and built-in accountability work alongside personnel to drive mission readiness.
Missionforce National Security is also expanding across the Intelligence Community to help agencies operate with agility and resilience in threat environments. New capabilities bring the speed of commercial innovation to intelligence missions, logistics, and personnel management, providing a “develop low, deploy high” model that lets teams build and tailor solutions in unclassified environments and deploy to the Top Secret Network.
Why it matters: Today’s national security demands decision velocity, yet fragmented data and passive AI tools incapable of taking action are slowing down mission success. The real-world consequences are clear. A Government Accountability Office (GAO) report revealed that 74% of U.S. Air Force aircraft missed their depot maintenance deadlines, largely driven by unforeseen parts shortages and siloed data systems. While traditional AI merely alerts personnel to these bottlenecks after they happen, agentic AI can actively reason, orchestrate workflows, and trigger corrective action autonomously, within established guardrails and existing operational logic, before readiness is ever compromised. This is why 80% of government leaders believe agentic AI will be critical to competing in the current geopolitical environment.
What it means: With new Impact Level 5 (IL5) authorization for Agentforce 360, Missionforce National Security now delivers an agentic platform that reduces operational lag and drives decision velocity across the DOW. National security organizations can efficiently unify disparate data, surface real-time predictive intelligence, and automate complex workflows under a single foundation. This enables AI agents to securely leverage Controlled Unclassified Information (CUI) and unclassified National Security Systems (NSS) data, providing the operational ground truth required to turn sensitive data into immediate mission advantage.
“Trust is the foundation of every successful mission. Agentforce 360 IL5 authorization means national security agencies can harness the power of AI, autonomous agents, real-time data, decision intelligence, without compromising the security their missions demand. Missionforce is modernizing government IT. We’re building the trusted AI backbone for America’s national security,” said Kendall Collins, CEO of Missionforce and Government Cloud at Salesforce.
The agentic defense enterprise: To solve the national security sector’s most pressing data silos and operational bottlenecks and shift warfighters away from administrative drag and back to the mission, Agentforce 360 introduces:
Mission-ready AI agents: Through Agentforce Public Sector, agencies gain prebuilt agent templates and apps for use cases, from recruiting to supply chain management , engineered with guardrails to deliver the compliance control, accountability, and auditability national security commands demand, at the speed and scale modern operations require.
Secure, Zero Copy data interoperability: To eliminate data sprawl and exposure risks, Data 360 connects directly to sensitive records where they live. By ensuring data is never copied, moved, or duplicated outside its secure boundary, AI agents safely gain the unified context needed to orchestrate mission workflows.
AI-driven decision superiority: Moving beyond passive, static dashboards and traditional visualization tools, Tableau Next autonomously surfaces predictive intelligence and turns insights into immediate action.
Accelerated force readiness: To solve the military’s critical recruiting deficit, Agentforce Marketing optimizes and automates fragmented onboarding pipelines to fast-track qualified candidates, personalize engagement, and help the armed services hit their end-strength goals.
