NativeTalk, a business communications provider that has spent more than a decade supplying communication infrastructure to large organizations, has launched a business app aimed at small and medium-sized enterprises across Africa.
The company said its existing enterprise operation supports more than 10,000 agents and has powered more than 1 billion minutes of customer conversations. The new app packages similar communication functions for smaller businesses that manage customer interactions across multiple channels.
The platform brings messaging from channels including WhatsApp and social media into one interface. It also includes dedicated business hotlines, shared conversation histories, AI generated conversation summaries, AI assisted replies, and role based permissions for teams.
The product is designed to address a common operational problem for businesses that handle customer conversations through separate applications and personal phone numbers. By keeping messages and customer history in one workspace, teams can access previous interactions and continue conversations without relying on separate tools.
“Our mission is simple: no African business should lose a customer because of poor communication,” said Fisayo Tokede, the Product Manager of NativeTalk.
“Visibility has never been the biggest challenge for African businesses. Accessibility is. If customers can see your business but can’t reach you quickly, consistently, and professionally, visibility creates very little value. We’ve spent over a decade solving this problem for large enterprises, and now we’re bringing that same standard to SMEs through one connected platform.”
NativeTalk said the SME product has already been adopted by more than 1,200 business users and has processed over 30,000 customer conversations. The company has also expanded its SME presence across seven African countries, including Kenya, Tanzania, Ghana, Ivory Coast, Cameroon and South Africa.
The app uses a freemium model, with paid features available through a Pro subscription. Businesses can also choose Basic and Business plans or use a seven day free trial.
The company said its enterprise and SME offerings are now operating alongside each other, with the newer product focused on businesses that need to manage customer communication without maintaining separate systems for each channel.
