Zambia Airports Corporation Limited, a state-owned enterprise in Zambia, deployed the SMART Office Management System, a digital administrative platform. The deployment marks the first time a state entity in the country has adopted this specific software.
Secretary to Cabinet Patrick Kangwa commissioned the system during a September 4, 2026 ceremony at the Protea Hotel near Kenneth Kaunda International Airport. Kangwa directed other government institutions to adopt the platform to improve public service delivery and operational transparency.
The Ministry of Transport and Logistics, the government department overseeing the aviation entity, expects the software to resolve existing administrative delays. The platform replaces paper-based operations that caused poor file tracking and operational bottlenecks.
Moving to a digitized format enables secure records management while accelerating approvals by providing staff with direct access to required information. The enterprise reported that all head office personnel have finished their system training. The organization will train an additional 406 employees stationed at other locations by the end of November 2026.
Percy Chinyama, National Coordinator at the SMART Zambia Institute, a government technology deployment agency, noted that the platform aims to improve employee productivity and decision-making capabilities. The implementation also received support from the Public Service Management Division, a state administrative body. ZACL Managing Director Urvesh Desai stated the corporation views the initiative as an institutional transformation program that establishes a model for other state enterprises pursuing digitization.
